Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We reserve the right to restrict access to certain areas of our website at our discretion.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Luxe Fragrances or our partners and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our clean beauty products (including haircare, makeup, skincare, fragrances, and styling products). However, slight variations in color or texture may occur due to monitor settings or natural product variations.

2.2 Clean Beauty Commitment

All Luxe Fragrances products are formulated without parabens, sulfates, phthalates, and other harmful ingredients. We are committed to cruelty-free practices and sustainable sourcing.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by processing your payment and shipping the product. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or product unavailability.

3.2 Pricing and Payment Methods

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase information for all transactions.

3.3 Shipping Information

Orders are processed within 1-2 business days (excluding weekends/holidays). We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

We ship worldwide except certain Asian countries and remote regions. Delivery times are estimates and may vary due to customs processing.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for unused products in original packaging with proof of purchase. Due to hygiene concerns, we cannot accept returns of:

• Opened/used fragrances (unless defective)
• Opened/used makeup products (unless defective)
• Opened skincare/haircare products (seals must be intact)

4.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and product details
2. Wait for approval and return instructions (1-2 business days)
3. Package items with original packaging and order confirmation
4. Ship to provided fulfillment center address

4.3 Refunds and Exchanges

Refunds are processed within 3-5 business days of receiving your return, issued to your original payment method. Original shipping fees are non-refundable. For exchanges, you’re responsible for any price difference and new shipping costs.

5. User Responsibilities

5.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information and restricting access to your devices.

5.2 Prohibited Conduct

You agree not to:

• Use our products for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Use our products in a way that could damage our reputation

6. Liability and Disclaimers

6.1 Product Use

While our products are formulated for safety, we recommend patch testing new products and discontinuing use if irritation occurs. Consult a healthcare professional if you have specific allergies or sensitivities.

6.2 Limitation of Liability

Luxe Fragrances shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

6.3 Force Majeure

We’re not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, pandemics, or supply chain disruptions.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Texas, United States.

10. Contact Information

For questions about these Terms and Conditions, please contact our Beauty Concierge team:

Email: [email protected]
Mail: Luxe Fragrances
2549 Romines Mill Road
Fort Worth, TX 76104
United States