At Luxe Fragrances, we want you to love your clean beauty purchases as much as we do. If you’re not completely satisfied, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

To be eligible for a return or exchange:

  • Items must be unused, in their original packaging, and in resalable condition
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase is required
Please note: Due to hygiene reasons, opened or used fragrances and makeup products cannot be returned unless defective. All skincare and haircare products must be unopened with seals intact.

How to Return an Item

Follow these simple steps:

  1. Contact our Beauty Concierge at [email protected] with your order number and details about the product you’d like to return or exchange
  2. Wait for approval – We’ll respond within 1-2 business days with return instructions
  3. Package your return – Include all original packaging and a copy of your order confirmation
  4. Ship your return – Send the package to our fulfillment center at the address provided in your return approval email

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days depending on your bank
  • PayPal refunds are usually processed within 24 hours
  • The original shipping fee is non-refundable

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email which product you’d like to exchange for
  • You’ll be responsible for any price difference plus shipping costs for the new item

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Luxe Fragrances Beauty Concierge, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify product)] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

For any other questions about our return policy, our Beauty Concierge team is always happy to assist.