Welcome to Luxe Fragrances’ FAQ section. We’ve compiled answers to the most common questions about our clean beauty products, shipping policies, and more. If you don’t find what you’re looking for, our beauty concierge is always happy to assist at [email protected].
About Our Products
Q: What makes your beauty products “clean”?
A: At Luxe Fragrances, we curate premium beauty products from trusted brands like Pixi, Bumble and Bumble, and American Crew that are formulated without harmful ingredients. Our clean standards mean products are free from parabens, sulfates, phthalates, and other questionable chemicals while delivering luxurious results.
Q: Do you test products on animals?
A: Absolutely not. All products in our collection are cruelty-free, and we partner only with brands that share our ethical standards.
Q: How do I choose the right fragrance for me?
A: Our signature fragrances are carefully selected for their unique profiles. Consider whether you prefer floral, woody, fresh, or oriental notes. For personalized recommendations, email our beauty concierge with your preferences.
Shipping & Delivery
Q: What shipping options do you offer?
A: We provide two convenient options:
– Standard Shipping ($12.95): via DHL/FedEx, arriving in 10-15 business days after dispatch
– Free Shipping: for orders $50+ via EMS, arriving in 15-25 business days after dispatch
– Standard Shipping ($12.95): via DHL/FedEx, arriving in 10-15 business days after dispatch
– Free Shipping: for orders $50+ via EMS, arriving in 15-25 business days after dispatch
Q: How long does order processing take?
A: All orders are processed within 1-2 business days with the same meticulous care we apply to product selection.
Q: Do you ship worldwide?
A: We offer global delivery except to certain Asian countries and remote regions. Please check with our concierge if you’re unsure about delivery to your location.
Q: Can I track my order?
A: Yes! You’ll receive tracking information via email once your order ships. For any tracking inquiries, contact us at [email protected].
Returns & Exchanges
Q: What is your return policy?
A: We stand behind every product. You may return items within 15 days of receipt for a full refund or exchange. Items must be unused and in original packaging. Please contact our beauty concierge to initiate your return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5-7 business days and will appear on your original payment method.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if the order hasn’t shipped.
Additional Questions
Q: Do you offer gift wrapping?
A: Every order is beautifully presented in our signature packaging, making it gift-ready. For special requests, contact our beauty concierge before placing your order.
Q: What’s your environmental policy?
A: Sustainability is core to our philosophy. We use eco-friendly packaging materials wherever possible and partner with brands committed to reducing environmental impact.
Q: How can I contact customer service?
A: Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
Still have questions? Our beauty concierge is always delighted to assist you in your clean beauty journey. Email us at [email protected] or explore our collections of luxurious, clean beauty essentials today.